“Tellable” Service Experiences

I read a very interesting post at workplaceexperience.blogspot.com about creating service experiences that are easily ‘tellable’. An important factor, that is often not considered while designing services and experiences.

“You put in your memory card,” he says, “and it prints thumbnails of all your photos.”
“Uh, OK,” I reply.
“Wait, this is the cool bit. On the printout, there are little boxes next to the thumbnails. You tick the size you need, and put the paper back in the machine. It reads your ticks and prints the pics you want automatically!”

Now that is not just a ‘tellable’ experience, but a very nice use of technology to create a human-centered interface without too much gadgetery.

Read the entire post here.