TED: Daniel Kahneman on Happiness
One of the world’s most respected psychologist and winner of a Nobel Prize for Behavioural Economics, Daniel Kahneman talks about:
- Why “Happiness” is a redundandant concept and needs to be replaced with other words that fully describe the myriad experiences that we currently put under the happiness umbrella
- The difference between “experiences” and “memories of experiences”
- And how this difference influences our choices on everything from the surgeon we choose for a major surgery to a vacation.
Posted: March 2nd, 2010 | Author: admin | Filed under: Customer Experience, Wisdom | Tags: complaints, Customer Experience, Customer Service, economics, Wisdom | No Comments »

