Comments for Guts Service Design | Creating Brilliant Service Experiences | Goa, India http://gutse.in Guts Service Design helps service companies create new services and craft beautiful service experiences Fri, 28 May 2010 15:22:54 +0000 http://wordpress.org/?v=2.8.4 hourly 1 Comment on A Product Company Excels at Service by Navin Boricha http://gutse.in/2010/05/28/a-product-company-excels-at-service/comment-page-1/#comment-1331 Navin Boricha Fri, 28 May 2010 15:22:54 +0000 http://gutse.in/?p=254#comment-1331 Wonder how much of this sincerity is owed to the Tata lineage. Wonder how much of this sincerity is owed to the Tata lineage.

]]> Comment on IFFI Pitch by Valera10 http://gutse.in/2009/07/28/iffi-pitch/comment-page-1/#comment-1251 Valera10 Thu, 29 Apr 2010 13:00:53 +0000 http://gutse.in/?p=207#comment-1251 <a href="http://web-optt.ru/" rel="nofollow">This post is beyond awesome. I am always wondering what to do and what not to do so I will follow some of these tips</a> This post is beyond awesome. I am always wondering what to do and what not to do so I will follow some of these tips

]]> Comment on The Marginal Utility of Choice by Force Pee http://gutse.in/2009/04/15/the-marginal-utility-of-choice/comment-page-1/#comment-72 Force Pee Thu, 06 Aug 2009 06:26:16 +0000 http://gutse.in/?p=130#comment-72 emm.. bookmarked emm.. bookmarked

]]> Comment on IFFI Pitch by Cornelius http://gutse.in/2009/07/28/iffi-pitch/comment-page-1/#comment-64 Cornelius Mon, 03 Aug 2009 01:56:25 +0000 http://gutse.in/?p=207#comment-64 Are you a professional journalist? You write very well. Are you a professional journalist? You write very well.

]]> Comment on Who are they to JUDGE? by Karan http://gutse.in/2009/03/31/who-are-they-to-judge/comment-page-1/#comment-60 Karan Wed, 29 Jul 2009 06:13:08 +0000 http://gutse.in/?p=104#comment-60 Very interesting and you're right that this is not the best issue for consumer bodies to decide about. But I think that there is a related issue for consumers to consider. Most of the 'product' - which is water comes at no cost to these companies (which is a travesty considering the amounts they consume). But since the government is providing this to them virtually free anyway - what metric for determining the pricing could they have used? The packaging and the promotional costs right? And like you said these are immensely variable. I think that they are missing the point :-) Very interesting and you're right that this is not the best issue for consumer bodies to decide about. But I think that there is a related issue for consumers to consider. Most of the 'product' – which is water comes at no cost to these companies (which is a travesty considering the amounts they consume). But since the government is providing this to them virtually free anyway – what metric for determining the pricing could they have used? The packaging and the promotional costs right? And like you said these are immensely variable. I think that they are missing the point :-)

]]> Comment on The Marginal Utility of Choice by Abhiseksarda http://gutse.in/2009/04/15/the-marginal-utility-of-choice/comment-page-1/#comment-9 Abhiseksarda Thu, 16 Apr 2009 06:40:55 +0000 http://gutse.in/?p=130#comment-9 Ye, I figured this would be some sort of a industry practice. But as you said, there is a sensible way of integrating these things into a service. When I choose domestic destinations, they don't need to show me this huge list of meal options (which anyway won't be available on domestic flights). And in case of a registered user (or a frequent flier) they already know my meal choice, so they can show that on top (or may be even as default), instead of showing popular meal choices. Ye, I figured this would be some sort of a industry practice. But as you said, there is a sensible way of integrating these things into a service. When I choose domestic destinations, they don't need to show me this huge list of meal options (which anyway won't be available on domestic flights).

And in case of a registered user (or a frequent flier) they already know my meal choice, so they can show that on top (or may be even as default), instead of showing popular meal choices.

]]> Comment on The Marginal Utility of Choice by Saurabh Nanda http://gutse.in/2009/04/15/the-marginal-utility-of-choice/comment-page-1/#comment-8 Saurabh Nanda Wed, 15 Apr 2009 13:08:18 +0000 http://gutse.in/?p=130#comment-8 The plethora of meal options is not limited to Jet Airways. It's a standard list (standardized by Open Travel Alliance, I think) used by most international carriers. In fact, just today I was planning to chuck this huge list from our website and prune it down to 4-5 options when a colleague explained to me how people abroad are extremely sensitive about these meal types. However, I still think there should be a better way to present this choice to the user. For example on web forms showing the most popular choices on the top, followed by a separator, and then the rest of the options. The plethora of meal options is not limited to Jet Airways. It's a standard list (standardized by Open Travel Alliance, I think) used by most international carriers. In fact, just today I was planning to chuck this huge list from our website and prune it down to 4-5 options when a colleague explained to me how people abroad are extremely sensitive about these meal types.

However, I still think there should be a better way to present this choice to the user. For example on web forms showing the most popular choices on the top, followed by a separator, and then the rest of the options.

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